Frequently Asked Questions

What are the differences between the residential services offered?

For residential properties, we offer a few options. We have cleaning packages for you to choose from based on your needs.

Deep Cleaning Options

Our Platinum Package (also known as an Initial Deep Cleaning) is for all new clients or those returning after taking a break. This package is required for our first visit. If you already have a cleaning service and are moving to our service, we may be able to discount that price for you and can let you know during our first cleaning.

Our Diamond Package similar to the Platinum Package but it has some added services. If you are looking for a REALLY Deep Cleaning, this package is for you. You can choose this package as your Initial Deep Cleaning instead of the Platinum Package on our first visit.

Ongoing Upkeep Options

*Ongoing upkeep packages are for the clients that want continual service. We perform any of these packages after the Deep Cleaning has been done.*

Our Bronze Package is a budget-friendly cleaning package. This might be our most basic package but it still covers the most important areas like bathrooms, kitchen and floors. Most of our weekly clients choose this package.

Our Silver Package is our most popular package. It covers everything in the Bronze Package plus some additional areas that many people appreciate. Most of our bi-weekly clients choose this package.

Our Gold Package is for those that want all the extras each visit. Most of our monthly clients choose this package.

I accepted my quote. Now what?

We will reach out and let you know if we have immediate availability or if you’ve been added to our waiting list. Most of our communication is done through follow up e-mails or texts but you are more than welcome to call the office during business hours to inquire about your waitlist status.

What should I expect during my first cleaning?

During your initial cleaning, we will do our best to get to every task on our checklist. There are times, however, that the cleaning may take us longer than expected and we may not get to everything on the list. If you are interested in sending a list of your top priorities, we will ensure those are done. If we do not receive a list of your priorities, we always make sure that the kitchen, bathrooms and floors are cleaned thoroughly. This is only in the event that timing becomes and issue. We will let you know asap if there are things left for the next appointment.

How should I prepare for my first cleaning?

In order for us to clean effectively, we ask that major clutter be put away before every visit. This ensures that we are able to clean effectively with the time we have allotted for your property. However, if you'd rather us do the picking up, we’re glad to help, and offer maid services in addition to the cleaning service quoted. If you expect us to be doing much picking up, please let us know when you schedule service. Otherwise, it may reduce the time spent on other cleaning tasks or there will be an extra fee billed through email for the extra time spent straightening up. This includes a sink full of dishes, kids toys, picking up trash around the home, gathering used cups, plates, bowls, etc. The price of these extra services will depend on the amount of time we are spending in your home taking care of these tasks before we can start cleaning. A few things here or there is normal and expected, however, if we are spending too much time picking up before we can clean, we will let you know and ask how you would like to move forward.

Do I need to be home in order for you to clean?

We are happy to clean while you're home but are much more efficient when we have full access to your home without people there so we can move freely without interrupting anyone. If there are a lot of people home, or we have to wait for you to finish a task before we are able to clean, while the rest of the home is done, there may be additional fees. As long as we have a way into your home and either cash/check on the counter or card saved on file, it is not necessary that you be there during your cleaning.

How often do you service homes?

We offer weekly, bi-weekly, monthly and occasional cleaning. For weekly, bi-weekly and monthly cleaning, we do our best to offer same day/same timeframe each visit.

My quote is too high. Is it possible to get it lowered?

We calculate your quote based on a few factors - the size of your space, the overall condition, how often you’re seeking service, and your location within the county. All those factors are combined with our Cleaning Checklist. We do our best, however, to work within your budget. If your quote is too high, we can take off a few of the services offered and clean based on your list of priorities. Either reach out through e-mail or Request Changes to your quote and we can adjust based on your needs.

What kinds of products do you use?

We are very diligent about using products that are rated with an A through the Environmental Working Group. This means that they are free of toxins for you and your family and are rated with the best rating available. We occasionally change our products as companies change their values and their rating changes from an A to a B-F. Because companies change their ingredients without notice, we may discontinue the use of a product at any time and find a better fit for our company values. Our current list of products can be found here: Products We Use

I have my own products/equipment that I’d like you to use. Is that possible?

We typically don’t use customer’s cleaning products or equipment. The reason being is that we are not trained with them and they may not get the job done properly or they may take us longer to use. We can not guarantee any job done when we use customer products or equipment.

Some companies send random people to clean each visit. Can I ensure I have the same team each time?

We do our very best to ensure the same team cleans your home each visit. We are a small company with 3 teams of 2 people. Occasionally we will send an extra team member with your team during busy days. You will have at least 1 person that knows your home there to clean. Unless there is an illness with the team or during the very busy holiday season, we keep the same team scheduled all the time. In the event that a different team is coming to service your home, you will know in advance.

I want to give my cleaning team a tip. Does it go directly to them?

Tipping your cleaner(s) is optional but always appreciated. Tips may be given directly to your cleaner(s) or added to your check or invoice and they will be given directly to the team servicing your home. All tips are split evenly between the cleaning team that serviced your home that day. If you’re leaving them a cash tip, they divide it amongst themselves. If you are leaving a tip on your debit card or on a check, it is split evenly among them at the end of the week. If you are tipping during the holiday season, the team that serviced your home the most will split the holiday tip.

Something came up and I need to cancel my next cleaning visit. How do I do that?

Things happen. Life happens. We get it. We send out reminder messages 4 days before your next appointment as well as 1 day prior to your appointment. If there’s an emergency and you need to cancel your appointment, please call, text or email as soon as you can. We have a long waiting list of clients anticipating a spot on our schedule but have set that day and time specifically to service you home. We do ask for a 48 hour notice of any cancellation to ensure we can find someone to fill that spot. In the event that you need to cancel within the 48 hour window, there is a $35 last minute cancellation fee. We will waive this fee one time per year.